Refund Policy
If you don't like your ordered item, or it did'nt fit, you can return it within 30 days after delivery.
How to return the item?
- Contact our Customer Support. Please, provide the order number for the item you want to return and the reason.
- Our Customer Support agent will send you the address of the seller that you need to return the goods to.
- After you send the goods to the seller, please, provide the parcel tracking number and a photo of the receipt to our Customer Support.
- Our Customer Support will proceed with the refund.
IMPORTANT: Joom does not cover the cost of shipping the goods back to the seller in China.
How to contact Customer Support?
- Go to My Orders.
- Select the item you would like to send back to the merchant.
- And then on the chat button in the upper right corner to start a chat with the Customer Support.
- Describe your situation and ask for the seller's address.
Can my refund request be denied?
Yes, if:
- more than 30 days have passed since the goods were delivered to you;
- you sent the goods without having received the seller's address from our Customer Service;
- you weren't able to provide a valid tracking number.
When will I get my money back?
The money will be returned to the account from which you paid, within 14 days after the order changes its status to "Refunded."
